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BluedotStaff

Staff Augmentation from Brazil

Support professionals who protect your response times.

Bluedot recruits and evaluates experienced, English-speaking professionals in Brazil who work in your systems, follow your processes and report to your managers. You select the professional and direct the work; Bluedot manages local contracting, payments, equipment coordination and ongoing support in Brazil.

Find a support professional

Find a support professional

A short form is enough to start. We use it to prepare a focused conversation about the role.

We'll use these details to review your hiring request and follow up about next steps. See our Privacy Policy.

What this professional can own

Ticket, chat and escalation coverage during the schedule your operation defines, following your service standards and macros rather than improvising them.

Manage tickets, live chat, onboarding, follow-up, escalations, and knowledge-base updates during the schedule defined by your team.

  • Customer Service Representatives
  • Technical Support Specialists

Reliable coverage and faster responses across your service hours.

Response times grow with ticket volume
Coverage gaps at the start or end of the day
Support quality varies between agents

You manage the work. We handle the structure.

Your company

  • Defines the role, priorities and expected outcomes
  • Interviews and selects the professional
  • Directs the day-to-day work inside your systems and processes
  • Reviews performance and sets the working schedule

Bluedot

  • Recruiting and evaluation in the Brazilian market
  • Selection coordination and interview scheduling
  • Local contracting and payments in Brazil
  • Equipment and setup coordination
  • Ongoing support, including performance coaching and feedback coordination

Selection and start in three steps

  1. 01

    Tell us about this role

    Share the responsibilities, required experience, working schedule and business priorities.

  2. 02

    Review qualified professionals

    Our recruiting team evaluates the market and presents profiles, approved CVs, introduction videos and relevant assessment information.

  3. 03

    Choose and start

    You select the professional. Bluedot coordinates local contracting, payments and equipment to support an organized start.

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Tell us about this role

Share the role and our team will review your hiring need before the first conversation.

  • Professionals working the schedule your operation requires
  • Local contracting, payments and equipment coordination handled by Bluedot
  • Candidate review inside the Bluedot Client Portal
Tell us about this role